Privacy Policy

Generally

This privacy and marketing policy ("Privacy Policy") applies to the entire Infra Group Nordic Group and describes how its incoming company collects, uses, discloses and stores your personal information.

Infra Group Nordic Group includes the following companies:

Infra Group Nordic AB, org. No. 559014-6501 (parent company),
Infra Group Nordic Investments AB, corporate no. 556299-9788,
Infra Group Nordic Electricity and Teleteknik AB, corporate no. 559047-0463,
Infra Group Nordic Products & Systems AB, corporate no. 559020-6172,
Defcon Solutions AB, org. No. 556994-2682

The above companies will continue to be called ("Infra Group", "we") in this policy.

The address of the companies is:
Company name (eg Infra Group Nordic AB)
Järngatan 14
195 72 Rosersberg

e-mail: dataprivacy@infragroupnordic.com

The privacy policy applies when Infra Group provides services and products in connection with purchases, service issues and other contact with Infra Group, such as visits to the website. The privacy policy also applies to the processing of personal data made within the framework of the holding of an Infra Group account (”account Holders").

You should always be able to feel safe when you submit your personal information to us. With this Privacy Policy we want to show how we ensure that your personal information is processed in accordance with applicable personal data legislation.

Personuppgiftsansvarig

Each company is responsible for the personal data processing of the company's processing of your personal data and is responsible for ensuring that such processing takes place in accordance with applicable legislation. The company is also responsible for the processing of personal data within the framework of the holding of Infra Group accounts in cases where this is offered by the respective companies.

When do we process your personal data?

In order for you to visit our website, buy our goods or services or contact us for service or information, we must collect and process personal information about you.

Infra Group collects and processes personal information about you when you make a purchase on Infra Group's website, use Infra Group support, visit Infra Group's website or an event organized by Infra Group or when you otherwise have contact with Infra Group. The information collected from you at the time of booking and purchase is required in order for you to enter into agreements with Infra Group and for Infra Group to be able to provide its services and offers.

If you are an Account Holder, Infra Group collects personal information about you that you provide when registering your account holdings. Infra Group also collects information about you while you are an Account Holder within the framework of your account holding, such as your purchasing history, how you interact with Infra Group's website, which offers you have been interested in by reading an email or clicking on a link. Infra Group also deals with information that Infra Group is given access from time to time through your Infra Group account. As an Account Holder, you can update your information at any time by accessing "My Pages".

We also collect and update your address information via third party services for address update and credit check.

What personal information do we treat about you?

4.1 For you who are a customer of Infra Group

The personal information Infra Group collects and processes about you as a customer who makes purchases and uses our support services are:

Name and identification number (social security number, national ID or corporate identity number)
Address
Phone number and email
payment details
Customer number
Credit rating (rating and payment remarks) via UC or similar service provider.
IP address and information about your use of the Infra Group website
Information about which of our goods or offers you have been interested in, how you interact with our newsletters and which of our events you signed up for

4.2 For You Who Are Account Holders

The personal information Infra Group collects and processes about you who are the Account Holder is:

Name and identification number (social security number, national ID or corporate identity number)
Address
Phone number and email
payment details
Credit rating (rating and payment remarks) via UC or similar service provider.
account Information
IP address and information about your use of the Infra Group website
Information about which of our goods or offers you have been interested in, how you interact with our newsletters and which of our events you signed up for
Details of your purchases
Information about your account holdings
Title and attestation right
Details of your purchases
Information about your account holdings

Why do we treat you with information?

5.1 For you who are a customer of Infra Group

Infra Group processes your personal data for various purposes. Infra Group mainly deals with your personal data in order to:

To fulfill our obligations to you as a customer, such as conducting purchases, invoicing and providing support;
Enable general customer care and customer service, as to answer questions and correct incorrect information;
Provide information and direct marketing, by mail, e-mail, SMS / MMS and telephone regarding Infra Group's and selected partners' goods and services;
Manage the customer relationship and provide our services;
Provide you with relevant information and customized offers in newsletters and on the web;
Assess which payment methods we can offer you, for example through credit assessments;
Improve our customer offering, such as the development of services, products and features;
Preventing fraud and risk management; and
Follow applicable law, such as accounting laws.

The data can also serve as a basis for market and customer analyzes, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.

5.2 For You Who Are Account Holders

In addition to the above list, Infra Group processes personal information about Account holders also with the purpose of:

Manage the account holdings;
Allow you to use the account holding benefits such as the ability to save favorites, pre-filled data, more payment options, smoother handling of cases and complaints, and the ability to manage multiple addresses;
Provide special offers;
Enable communication with you as Account Holder by mail, email, phone or SMS / MMS; and
Enable personalized offers, marketing and event invitations by phone, mail, email and SMS / MMS.

The legal grounds for our processing of your personal data

Infra Group bases its processing of your personal data on a number of legal grounds. These are described in this section.

We treat your personal data, among other things, in order to fulfill the agreement with you as a customer or as an Account Holder, such as for making bookings, purchases and for fulfilling our commitments to you as Account Holders, such as simplified administration and order history. Based on this legal basis, we also treat information about you as Account Holder, such as your purchases, your behavior on our website, your interaction with Infra Group and your interest in our offerings and products in order to fulfill our commitment to provide you with personalized offers.

Part of the processing of personal data that we perform is based on a so-called interest balance. This applies, for example, to the treatment we perform to be able to send offers to you about our goods and services and to make a limited segmentation of customers, for example. based on total purchase sums. Infra Group does not treat sensitive personal data on the basis of a balance of interests and does not perform any treatment that constitutes profiling with a balance of interests.

In some cases, Infra Group may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.

Compilation of our personal data processing

Purpose	Legal basis	Categories of personal data	Shelf life
To administer, develop and deliver our goods and services and provide support and guarantees on products and work performed.	Completion of purchase agreement (terms of sale)	Name, address, phone number and email Geographic information IP address, device information, log information	Five years after you last been active at Infra Group, for example by shopping with us or contacting our customer service or as long as we are required to store the data in order to provide specific product and service guarantees.
To ensure compliance with legal requirements, such as the Accounting Act	Legal obligation	Name, address, phone number and email Geographic information IP address, device information, log information	As long as we are required to store the data according to applicable law
To market Infra Group and the products and services of our partners or group companies through mail, email, telephone and SMS / MMS	Balancing of interests	Name, address, phone number and email Geographic information IP address, device information, log information	Five years after being last active at Infra Group, for example by shopping with us or contacting our customer service
To administer your account holdings, give you the opportunity to receive customized offers and enable targeted communication by mail, email, phone or SMS / MMS.	Completion of Infra Group account agreement	Name, address, phone number and email Geographic information IP address, device information, log information Payment details Customer number Information on how to use our web site, which of our offers you have been interested in, which of our newsletters you interacted with and which of our events you signed up for Details of your purchases Information about your account holdings	As long as you have an Infra Group account

profiling

Infra Group can process your personal data by profiling if you are an Account Holder. If you are an Account Holder, information about how you use our web site, about which of our goods, services and offers you have been interested in, which of our newsletters you interacted with and which of our events you registered for, information about your purchases and information is analyzed. about your account holdings to provide you with offers we believe fit you and to invite you to events we believe you would like to attend.

You can at any time object to the processing of personal data by profiling. You do this by calling Infra Group's customer service or by contacting dataprivacy@infragroupnordic.com. The entry routes for contact apply regardless of which company the matter concerns. When Infra Group has received your application, Infra Group will cease processing your personal data for this purpose.

How long do we save information about you?

Your personal data will only be saved as long as there is a need to save them in order to fulfill the purposes for which the information was collected in accordance with this Privacy Policy. Infra Group may save the information longer if it is needed to comply with legal requirements or to monitor Infra Group's legal interests, eg. whether a legal process is in progress. In some cases, it is required that Infra Group saves the data longer in order to be able to meet specific product and service guarantees.

Infra Group saves information about customers for a maximum of five years after the customer last made a purchase or otherwise integrated with Infra Group.

Infra Group saves account holder information as long as the Account Holder has an Infra Group account.

Who do we provide personal information to?

Infra Group may disclose your information to third parties, such as Infra Group's Group companies and other partners and suppliers of card and communication services. Infra Group may also disclose your information to companies that provide services for address updates to ensure that we have the right address information for you and to companies that provide services in order for us to be able to assess which payment methods we can offer you, for example services in form of credit assessments.

Third party Infra Group discloses information to or otherwise provides information about a customer or Account Holder may only use the information in order to sell and market Infra Group's and Infra Group's collaborative partners and Group companies' services and products or for the purpose of delivering services related to Infra Group's agreement with you as a customer or Account holder. If you apply for a credit when purchasing a product or service, your information may be disclosed to credit information companies.

Personal data may further be disclosed by Infra Group if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard Infra Group's legal interests or to detect, prevent or pay attention to fraud and other security or technical problems.

Infra Group may transfer your personal data to countries outside the EU / EEA, if any of Infra Group's suppliers or partners are located there. If personal data is transferred to any country outside the EU / EEA, Infra Group will take measures to ensure that the personal data continues to be protected and also take the necessary measures to legally transfer personal data to countries outside the EU / EEA.

We will not sell your personal data to third parties unless we have your permission to do so.

Change of Privacy Policy

Infra Group has the right to change the Privacy Policy at any time. Infra Group will, with reasonable notice, inform you as much as possible of changes to the Privacy Policy. If you do not accept the changes, you have the right to terminate the agreement with Infra Group before the amended Privacy Policy enters into force. You terminate the agreement by contacting Infra Group, or, if you are an Account Holder, by selecting [close account] on "My pages".

The protection of your personal data

You should always be able to feel safe when you submit your personal information to us. Infra Group has therefore taken the necessary security measures to protect your personal data against improper access, change and deletion. For example, all data about customers and Account holders are stored in a database that is protected by access control and firewall.

Your rights

Infra Group is responsible for ensuring that your personal data is processed in accordance with applicable legislation.

Infra Group will, at your request or on its own initiative, rectify, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading.

You have the right to request

Access to your personal data. This means that you have the right to request a registry extract of the treatment that we carry out regarding your personal data. You also have the right to receive a copy of the personal data that is processed. You have the right to receive, once a calendar year, through a written signed application, a register extract from which the personal data are registered about you, the purposes of the treatment and to which the recipient information has been provided or to be disclosed. You also have the right to receive in the extract from the information about where the data has been obtained from if the personal data has not been collected from you, the existence of automated decision making (including profiling) and the anticipated period during which the data will be stored or the criteria used to determine this. period. You also have the right to receive information about your other rights listed in this paragraph in the register extract.
Correction of your personal data. We will at your request, as soon as possible, correct the incorrect or incomplete information we deal with about you.
Deleting your personal information. This means that you have the right to request that your personal data be deleted if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we should not immediately erase your personal data in, for example, accounting and tax legislation. We will then finish the treatment that is done for other purposes than to comply with the legislation.
Limitation of treatment. This means that your personal data is marked so that they can only be processed for certain limited purposes. You may, for example, request a limitation when you consider that your information is incorrect and you have requested a correction according to clause 12.3 b). While the accuracy of the data is being investigated, their treatment will be limited.

Infra Group will notify each recipient to whom the personal data have been disclosed in accordance with paragraph 10 above regarding any corrections or deletions of data and limitation of processing of data.

You have the right to data portability. This means a right to, under certain conditions, get out and transfer your personal information in a structured, generally used and machine-readable format to another person responsible for personal data.

You have the right to object to personal data processing performed on the basis of a balance of interests. If you object to such treatment, we will only continue the treatment if there are justified reasons for the treatment that outweigh your interests.

If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to dataprivacy@Infragroupnordic.com. Once we have received your objection, we will cease to process the personal data for such marketing purposes.

You have the right to file any complaints regarding the processing of your personal data to the Data Inspectorate.

Cookies

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Contact

Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you wish to request a registry extract. You can find our contact information below.